FoziaEndrias Clothing


Return/Refund Policy

What is your return policy? Our return policy is extended only when goods are returned in a resalable condition with price tags intact and a valid receipt. On full-price merchandise: Return can be done within 7 days of purchase. The return can be done online from home, or at our  offline store/office. The refund will be processed according to original mode of payment as per details given below.
  • – Card: Directly credited to the card used for purchase
  • – Wallets : Directly credited into the source mobile wallet :- MPESA etc  (Only applicable for online returns)
Return on ‘Reduced Price’ merchandise:  Return can be done within 7 days of purchase. The same procedure for return and refund is applicable. Exclusions from the return policy: The following items are excluded from our return policy: any products with a broken seal. Some of the items may have their own terms and conditions which will be product specific. Items on final reduction, priced at 50% or below, are non-returnable Please note that merchandise can only be returned for refunds if they are unused and have all the price tags available. How can I contact you? By email : By telephone: +251911002352 ; Open 08:00 to 18:00 Mon-Fri and 9:00 to 17:00 Sat When do I receive a refund? You may initiate the request for refund by sending us an email at with your order number as the subject line.  You are responsible for repackaging & shipping the item. My order is damaged. What should I do? Please contact our Customer Services team so we can advise you on the next step to take. Domestic Customers only:  +251911002352